More on Magic Valley Bank
If you haven’t read my previous post, read it first. :)
Magic Valley Bank, as expected, got back with me regarding my experience with them. They added more salt to the wound, really.
My name was misspelled, and of course he didn’t provide me with any information as to how they were rectifying the problems I experienced, how they would make it up to me (for example, letting me know I could still open an account), and they didn’t spell out if in fact the policy Stephanie stated is a business policy of theres, or if she had it wrong.
Read for yourself–
From: Jerry Smith <removed>
To: Brian McManus <bmcmanus@gmail.com>
CC: Curt Hecker <removed>, Robert Clancy
<removed>
Date: Wed, 27 Aug 2008 10:32:07 -0700Brain,
Thank you for your email. I have tried to contact you via phone, but have n=
ot been successful. Your letter points to better training in attitude, kno=
wledge, and business practices is what makes or breaks successful businesse=
s is right on, and actually mirrors our customer experience strategy. I am=
sorry we have lost your account, but gratified that we were able to assist=
you by bringing an awareness to you of the clerical error made by your pri=
or bank and that that error was removed from your records. Thank you agai=
n for taking the time to write us and let us know of your concern and poin=
ting out very good customer experience issues we learn from and train on.
Sincerely Yours,
Jerry
Bank President
Posted: August 27th, 2008 under Uncategorized.
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